Refund Policy

At Singh Melbourne Blinds, customer satisfaction is our top priority. We take pride in delivering high-quality window furnishings and expert installation services. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines the conditions under which refunds may be issued.

Change of Mind

Due to the custom nature of our products—including made-to-measure blinds, shutters, and curtains—we do not offer refunds for change-of-mind purchases once an order has been confirmed and production has begun.

Faulty or Damaged Products

If your product arrives damaged or develops a fault due to manufacturing defects, we will:

  • Inspect the issue promptly

  • Offer a replacement, repair, or refund depending on the severity of the fault

  • Cover all associated costs if the fault is confirmed to be ours

Please notify us within 7 days of installation or delivery to be eligible.

Incorrect Measurements

We rely on accurate measurements to ensure a perfect fit. If our team conducted the measurements and the product does not fit, we will take full responsibility and offer a replacement or refund.

However, if measurements were provided by the customer and the product is incorrect as a result, refunds will not be issued.

Cancellations

Orders may be cancelled within 24 hours of confirmation. After this period, materials may already be in production, and cancellation may not be possible.

Proof and Process

To initiate a refund request, please:

  1. Contact our customer service team at info@singhmelbourneblinds.com.au

  2. Provide your order number and a description of the issue

  3. Include photos if applicable

We aim to resolve all refund requests within 5 business days.

Questions?

If you have any questions about our refund policy, feel free to reach out. We’re here to help and ensure your experience with Singh Melbourne Blinds is smooth and satisfying.